Payment & Cancellation

Payment Information

The Gateway Conference Center accepts payment in cash, check, money order, debit card or credit card. The Gateway accepts Visa, MasterCard, and American Express. Checks and money orders must be written to Chester County. Payment is also accepted by credit card over the phone at 803.789.0014.

 

Cancellation / Rescheduling Refund Policy
  • 91+ days prior to event

    • Full security deposit and full room rental will be refunded

  • 90 – 60 days prior to event

    • ½ of security deposit and full room rental will be refunded

  • 59 – 45 days prior to event

    • ½ of total room rental rate will be refunded

  • 44 – 0 days prior to event

    • No refund

DOWNLOAD CANCELLATION FORM

 

Please note: If you book a Saturday or Sunday date, keys and keycard need to be picked up from the Gateway Conference Center office on Friday afternoon before the close of business at 5 PM. Doors must be shut and locked, keys and keycard must be returned no later than 12 PM the next business day to the Gateway Center or $100 of the deposit will be forfeited. Keys / keycard can be dropped in the dropbox.

 

FORCE MAJEURE:  Neither party shall be deemed to be in default of its obligations for termination if and so long as it is prevented from performing its obligations by an act of war, hostile foreign actions, nuclear explosion, earthquake, hurricane, tornado or other adverse weather conditions not reasonably anticipated, fire, unavoidable accidents or circumstances, pandemics, measures taken by any governmental authority in response to a pandemic, epidemics, other Act of God whether it be a natural or national disaster.  Refunds will be considered under this provision and may be authorized following confirmation of the impossibility of performance or frustration of purpose.

 

Security Deposit Refund Policy

Security deposit will only be refunded if the terms of agreement and following rules are met:

  1. Keys and keycard are returned in person or in the outside dropbox no later than 12 PM the first business day after the event.

  2. No damage to property including rooms rented, kitchen area and the outdoor area.

    • Any damage exceeding the deposit fee amount will be the responsibility of the lessee.

  3. Trash cans emptied and all trash disposed of in the trash receptacle at the rear of the building.

  4. Room was clean and all large pieces of trash removed.

  5. No property belonging to The Gateway Conference Center, including electronics, walls, flooring, furniture, lighting, art, etc., is missing or damaged after the lessee’s event.

  6. Kitchens are cleaned including:

    • All trash emptied

    • Swept and mopped floors

    • Clean and empty sinks

    • Clean and empty counters

    • Clean and empty chillers

    • Turn warmers off

    • Clean and empty warmers

  7. All lights in rental rooms and common areas were turned off at the end of the event.

  8. All doors were shut and locked at the end of the event.

Refund Information

Deposits paid by check, money order or cash will receive their refunds by check within ten business days of cancellation/event’s end. Events occurring around a holiday may have a delayed refund. Lessees are responsible for informing Gateway Conference Center of any address changes for the refund or address on the rental form will be used. Deposits paid by credit card will be credited back to the card used for the deposit the first business day after the event. Lessee is responsible for calling or stopping by the Gateway Conference Center with their credit card information.

 

Refunds from cancellations or deposit refunds after the event will be refunded back to the credit card they were received from or to the person listed on checks received. If the card used for deposit has been cancelled or payments were paid in cash, they will be paid to the person who signed the Terms of Agreement. If you would like someone else to receive the refund in case of cancellation or after the event, you will need to note the information on your rental agreement.

 

© 2023 by The Gateway Conference Center. Proudly created with Wix.com

Tel 803-789-0014   Fax  855-946-0430

3200 Commerce Dr. Suite C, Richburg, SC 29729

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